Terms and Conditions
Welcome to the Twin Falls Zoological Center! By entering our facility, you agree to comply with the following terms and conditions. Please read them carefully before your visit.
1. Photography and Media Use: Visitors may take photographs for personal use during their visit. However, by entering the premises, you consent to Twin Falls Zoological Center using your image and likeness, as well as any photographs or videos taken during your visit, for promotional and marketing purposes. If you do not wish for your image to be used in this manner, please inform a staff member upon entering the zoo.
2. Liability Waiver: Visitors enter Twin Falls Zoological Center at their own risk. The zoo is not responsible for any injury, loss, or damage sustained by visitors while on the premises. This includes, but is not limited to, injuries caused by animals, slips, trips, or falls, or any other incidents that may occur.
3. Food and Beverages: Outside food and beverages are not permitted on the premises to maintain the health and safety of our animals. The only exception to this policy is for guests who have rented a party room, in which case food and beverages are allowed only in the designated party room area.
4. Animal Respect and Behavior: All guests are expected to respect the animals and behave in an appropriate manner while on site. This includes not tapping on glass enclosures, disallowed feeding of animals, or making loud noises that may distress the animals. Any guest who fails to comply with these expectations may be asked to leave the premises without a refund.
5. Code of Conduct: All visitors must adhere to a code of conduct that promotes a safe and enjoyable environment for all. This includes behaving in a courteous manner towards zoo staff and other guests, refraining from any form of harassment or disruptive behavior, and following all posted signs and instructions from zoo staff.
6. Children: Children must be supervised by an adult at all times. Parents and guardians are responsible for the safety and conduct of their children while on zoo premises.
7. Prohibited Items: The following items are strictly prohibited on zoo premises: illegal substances, and any items deemed dangerous or disruptive by zoo staff.
8. Right to Refuse Service: Twin Falls Zoological Center reserves the right to refuse entry or remove any individual from the premises at our discretion for any reason, including but not limited to failure to comply with these terms and conditions.
Return and Refund Policy
Return and Refund Policy for Twin Falls Zoological Center
Thank you for choosing Twin Falls Zoological Center for your visit or event! We strive to provide an enjoyable experience for all our guests and appreciate your understanding of our return and refund policies outlined below.
1. Ticket Purchases:
– General admission tickets to Twin Falls Zoological Center are non-refundable. However, under certain circumstances, refunds may be issued at the discretion of the management. Requests for refunds must be made in writing and will be considered based on the specific situation.
2. Party Room Rentals:
– Deposits for party room rentals are nonrefundable. This policy is in place to secure your reservation and cover administrative costs associated with planning your event. If a cancellation occurs, the full rental fee will remain due, and the deposit will not be refunded.
3. Donations/Sponsorships:
– All donations made to Twin Falls Zoological Center are nonrefundable. Your generous contributions support our mission and help us care for our animals and maintain our facilities.
4. Inclement Weather:
– In the event of inclement weather, Twin Falls Zoological Center will remain open unless otherwise specified. No refunds will be issued due to weather conditions; however, visitors may choose to reschedule their visit for a later date at no additional charge, subject to availability.
5. Memberships:
– Membership fees are nonrefundable. Memberships provide access to the zoo for a specified time period and are designed to support our ongoing conservation efforts.
6. Contacting Us:
– For any inquiries regarding refunds or to request a refund, please contact our guest services team at info@twinfallszoo.com All requests will be reviewed and addressed in a timely manner.
7. Policy Changes:
– Twin Falls Zoological Center reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.
We appreciate your understanding and support of Twin Falls Zoological Center. We look forward to welcoming you and hope you enjoy your visit!
Privacy Policy
Effective Date: [Insert Date]
1. Introduction
Welcome to Twin Falls Zoological Center (“we,” “our,” “us”). We are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, twinfallszoo.com, and interact with our services.
2. Information We Collect
We collect two types of information:
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Personal Information: Information that identifies you personally, such as your name, email address, mailing address, phone number, and payment details. You may provide this information when purchasing tickets, making donations, subscribing to newsletters, or contacting us.
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Non-Personal Information: Data that does not identify you personally, including browser type, operating system, IP address, and browsing behavior on our site. This information is collected through cookies and similar technologies to enhance user experience.
3. How We Use Your Information
We use the collected information for the following purposes:
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To Process Transactions: To handle ticket purchases, donations, and other transactions.
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To Communicate: To respond to inquiries, send confirmations, and provide updates about our services and events.
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To Improve Our Services: To analyze website usage and enhance our offerings.
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To Ensure Security: To protect against fraudulent activities and maintain the security of our website.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our operations, provided they agree to keep this information confidential. We may also disclose information when required by law or to protect our rights and safety.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Twin Falls Zoological Center
[Insert Mailing Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]